Shipping Policy

Thank you for choosing AQVINA! We're committed to ensuring your orders are delivered promptly and with the highest quality service. Below is an overview of our shipping policies:

Shipping Costs:
Enjoy free shipping within the USA.

Order Cut-off Time:
Orders placed by 6:00 PM (GMT-05:00, Eastern Standard Time) Monday through Friday will be processed the same day.

Order Processing Time:
Orders are typically processed within 1-2 business days.

Order Transit Time:
Your order will arrive in 4-7 business days, depending on location.

Shipping Methods:
Most orders are shipped through reliable third-party carriers using large freight trucks. If your order requires freight shipping, we’ll contact you to schedule a curbside delivery. Please ensure you provide a valid phone number at checkout to help facilitate this process.

Order Confirmation and Tracking:
Once your order is placed, you’ll receive an order confirmation email confirming your payment and order details.
Once your order is dispatched (usually within 1-2 business days), you’ll receive a shipping notification email with a tracking number and link to monitor your shipment’s progress.

Can I change my address?
If you need to update your shipping address, please contact us within 24 hours of placing your order.

Cancellations:
You can cancel your order before it has been shipped. If your order has already been shipped, please refer to our refund policy for assistance.

Damages and Issues:
Upon receiving your order, please inspect the items. If you find that any item is defective, damaged, or if you received the wrong item, contact us immediately. We will provide a return shipping label and assist in resolving the issue quickly.

Contact Us:
If you have any questions or need further assistance, our customer service team is here to help.

  • Company Name: AQVINA

  • Phone: +1 (786) 761-9155

  • Email: support@aqvinaworld.com

  • Address: 254 CHAPMAN RD  STE 208 22765 , Newark, DELAWARE 19702

We value your trust and are here to ensure a seamless shipping experience with AQVINA.