Shipping Policy
Shipping Policy
At AQVINA, we are committed to providing reliable and transparent shipping for all orders placed on aqvinaworld.com. The information below outlines how orders are processed, shipped, and delivered.
Shipping Coverage
We currently offer shipping within the United States.
Shipping Costs
Standard shipping within the United States is free, unless otherwise stated on the product page. Certain oversized or freight-delivered items may require scheduled curbside delivery.
Order Processing Time
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
Delivery Time
Estimated delivery time is 4–7 business days after order processing, depending on the destination and product type.
Shipping Methods
Orders are shipped using established national carriers. Larger or heavier items may be delivered via freight service with curbside delivery. For freight deliveries, our team will contact you to schedule delivery. A valid phone number is required at checkout to ensure successful delivery coordination.
Order Confirmation & Tracking
After placing an order, you will receive an order confirmation email. Once your order ships, you will receive a shipping notification with tracking information, when available.
Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order. Address changes cannot be guaranteed once an order has entered the shipping process.
Order Cancellations
Orders may be canceled prior to shipment. If an order has already shipped, please refer to our Returns & Refunds Policy for further assistance.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly so we can assist with resolution.
Business & Contact Information
AQVINA LLC
254 Chapman Rd, Ste 208
Newark, DE 19702
United States
Phone: +1 786-761-9155
Email: support@aqvinaworld.com