FAQs

How long will it take for my order to ship? When can I expect to receive it?

Order processing times vary by brand, with some shipping the same day and others requiring 1-2 business days. In rare instances, shipments may experience delays. Typically, your order will arrive within 4-7 days. If the delivery time is longer than expected, this information will be listed on the product page. We guarantee some of the fastest processing and shipping times in the industry, along with exceptional customer service.

Which payment methods do you accept?

We accept a variety of payment methods, including:

• Visa, Mastercard, American Express, Discover

• Apple Pay

• Google Pay

What is your return policy?

We offer a 30-Day Money-Back Guarantee on all items. You can find detailed information about our return process in the 30-Day Return Policy section at the bottom of the page.

What is your cancellation policy?

Orders can be canceled with a full refund before shipment. If you'd like to cancel your order, please contact us immediately at support@aqvinaworld.com. Once the order has been shipped, it will fall under our 30-Day Return Policy.

What if my product is damaged?

When your order arrives, inspect the packaging for damage. If you notice any damage to the box, make sure to note it when signing for delivery. If you cannot inspect the package during delivery but suspect damage, write "suspect damage" on the delivery receipt. If the product is damaged upon arrival, please email photos to support@aqvinaworld.com, and we will arrange for a replacement or compensation.

How do I place an order?

To order online, simply click “Add to Cart” on your selected item and proceed to checkout. Enter your shipping and payment information to complete the purchase. If you prefer to order by phone, call us at (786) 761-9155. You will receive an order confirmation immediately, and we’ll begin processing your order right away.

How do I know when my order will ship?

After placing your order, you will receive a confirmation email detailing your payment authorization and shipping information. We will process your order immediately, and once it ships, you’ll receive an email with a tracking number. If an item is out of stock, we’ll notify you via email or phone within one business day. While we strive to maintain stock, some items may sell out quickly due to high demand.

Will I receive an order confirmation via email?

Yes, an order confirmation will be sent to the email address you provide. Please keep this email for your records. Ensure that your email address is entered correctly to receive all updates related to your order.

Do you charge sales tax?

We are located in Ohio and do not charge sales tax unless you are shipping your order to Ohio. This can save you money compared to ordering from other retailers.

Can I change my order?

Yes, you can make changes to your order at no additional cost by emailing us at support@aqvinaworld.com. Any price differences will be refunded to your original payment method, or we will send a custom invoice for the adjustment. Please note that order changes can only be made before shipment. For immediate assistance with your order status, feel free to email support@aqvinaworld.com or call (786) 761-9155.