FAQs

FAQs

 

How long will it take for my order to ship? When can I expect to receive it?

Orders are typically processed within 1 to 2 business days. Delivery times generally range from 4 to 10 business days depending on the product and logistics. Some oversized or specialty items may require additional handling time. Any extended delivery timeframes will be noted on the product page.

Which payment methods do you accept?

We accept a variety of payment methods, including:

Visa, Mastercard, American Express, Discover

Apple Pay

Google Pay

What is your return policy?

We offer a 30-day return policy. You may request a return within 30 days of delivery, subject to the conditions outlined in our Refunds & Returns Policy. Please refer to the full policy for detailed information.

What is your cancellation policy?

Orders can be canceled for a full refund prior to shipment. Once an order has been processed or shipped, it will fall under our Returns Policy. To request a cancellation, please contact us as soon as possible at support@aqvinaworld.com.

What if my product is damaged?

Please inspect your order upon delivery. If the item arrives damaged or defective, contact us immediately at support@aqvinaworld.com with photos of the issue. We will evaluate the situation and arrange a replacement or appropriate resolution.

How do I place an order?

To place an order online, select your product and click “Add to Cart,” then proceed to checkout. Enter your shipping and payment details to complete your purchase. If you prefer assistance, you may contact us directly.

How do I know when my order will ship?

After placing your order, you will receive an order confirmation email. Once your order ships, you will receive a separate email with tracking information. If there are any delays or availability issues, we will notify you promptly.

Will I receive an order confirmation via email?

Yes, you will receive an order confirmation email after completing your purchase. Please ensure your email address is entered correctly to receive all updates.

Do you charge sales tax?

Sales tax is not currently collected on most orders. Any applicable taxes required by law will be calculated and shown at checkout based on the shipping destination.

Can I change my order?

You may request changes to your order before it has been processed or shipped by contacting us at support@aqvinaworld.com. Once an order has been processed, changes may no longer be possible.