Refund policy

At AQVINA, we want you to feel confident in your purchase. Our goal is to make the return and refund process as simple and transparent as possible.

 

Returns Conditions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Returns Process

To start a return, contact us at support@aqvinaworld.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

  • If you’re returning because you changed your mind, you will be responsible for the return shipping cost.
  • If the item is incorrect or damaged, we will cover the return shipping cost.

Do You Have a Restocking Fee?

Yes, we charge a 25% restocking fee.

 

Do I Have to Pay for Returns?

  • For defective or incorrect items, we will cover the return shipping cost.
  • For any other reason (e.g. customer remorse), you are responsible for paying the actual return shipping cost.

 

How Can I Return Products?

We only accept returns by mail.


How Will I Get the Return Label?

  • For damaged or defective items: please contact us and we’ll email you a prepaid return label.
  • Simply download and print the label to attach to your package.

 

Refunds

Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3–5 business days.

 

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before your refund is officially posted.
  3. Contact your bank — there is often processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@aqvinaworld.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately at support@aqvinaworld.com if:

  • the item is defective or damaged, or
  • you receive the wrong item.

We’ll evaluate the issue and make it right.


Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please email us at support@aqvinaworld.com.

 

Can I Change My Shipping Address?

Yes, please contact us within 24 hours of placing your order if you need to update the shipping address.