Refunds & Returns Policy

 

Returns & Refunds Policy

 

At AQVINA, we want you to feel confident in your purchase. Our goal is to provide a clear and fair return and refund process for all customers.

 

Return Eligibility

 

Items may be returned within 30 days of delivery. Returns requested after this period may not be accepted.

Returned items must be unused, in original condition, and in their original packaging unless the item is defective or damaged.

 

Defective or Incorrect Items

 

If an item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. AQVINA LLC will cover return shipping costs in these cases. Once the issue is confirmed, we will offer a replacement or a full refund, including applicable shipping charges.

 

Change-of-Mind Returns

 

If you choose to return an item for reasons other than defect or error, return shipping costs are the responsibility of the customer. Items must be unused and returned in original packaging. Once received and inspected, we will issue a refund for the purchase price of the item.

 

Refund Processing

 

After a returned item is received and inspected, refunds are processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please allow additional time for your financial institution to post the refund.

 

Non-Returnable Items

 

Certain products may be non-returnable due to hygiene, customization, or manufacturer restrictions. Any such exclusions will be clearly stated on the product page.

 

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Business & Contact Information

AQVINA LLC

254 Chapman Rd, Ste 208

Newark, DE 19702

United States

Customer Support: support@aqvinaworld.com

Phone: +1 786-761-9155